FAQ's
1. What are Palmyrion’s Terms and Conditions?
Our Terms and Conditions outline the rules and guidelines for using our website, www.palmyrion.com, and placing orders. By using our website or making a purchase, you confirm that you’ve read and accepted these terms, including our Privacy Policy.
2. Are the Terms and Conditions the same for every order?
No, the Terms and Conditions that apply to your order are the ones you accepted before placing your order. Any updates or changes made later will not affect your existing order.
3. What if I don’t agree with the Terms and Conditions?
If you do not agree with our Terms and Conditions, you should not use our website or place an order.
4. Who hosts the Palmyrion online store?
Our store is hosted by Shopify, which provides the e-commerce platform that allows us to sell products and services to you.
5. Can I use products purchased from Palmyrion for illegal activities?
No, you may not use products purchased from Palmyrion for any illegal or unauthorized purposes, including violations of copyright laws or other legal regulations.
6. Is my personal information secure when I make a purchase?
Yes, while your content (excluding credit card information) may be transferred unencrypted across networks, all credit or debit card information is encrypted during transfer. Palmyrion does not store any card information unless explicitly approved by you.
7. What happens if an item I ordered is out of stock?
If an item is unavailable, we will contact you via phone or email shortly after receiving your order to inform you about the situation.
8. Are there any inaccuracies on the website?
While we strive for accuracy, Palmyrion does not guarantee that all information on the website is free of errors. Content may be updated or changed at any time without prior notice.
9. What if I was charged the wrong amount for my order?
If you are charged an incorrect amount, we will offer you the option to:
- Place a new order at the correct price,
- Receive a refund for the difference, or
- Cancel your order altogether.
10. Can Palmyrion change its Terms and Conditions?
Yes, Palmyrion reserves the right to amend the Terms and Conditions at any time. Changes will apply to future orders, but not to orders placed before the changes were made.