FREQUENTLY ASKED QUESTIONS — PALMYRION

1. What are Palmyrion's Terms and Conditions? Our Terms and Conditions govern the use of www.palmyrion.com and the placing of any order. By browsing the site or completing a purchase, you confirm that you have read and accepted these terms, together with our Privacy Policy.

2. Are the Terms and Conditions the same for every order? Not necessarily. The Terms and Conditions that apply to your order are those in effect at the time it was placed. Any subsequent revisions will not apply retroactively to orders already confirmed.

3. What if I don't agree with the Terms and Conditions? If you do not accept our Terms and Conditions, we ask that you refrain from using the site or placing an order.

4. Who hosts the Palmyrion online store? Palmyrion is hosted on Shopify, whose e-commerce infrastructure enables us to offer our collections to you online.

5. Can I use products purchased from Palmyrion for illegal activities? Products purchased from Palmyrion are intended solely for lawful, personal use. They may not be used for any unauthorized or illegal purpose, including any infringement of copyright or other applicable law.

6. Is my personal information secure when I make a purchase? Yes. While certain non-payment information may be transmitted over the network unencrypted, all card and payment details are encrypted during transfer. Palmyrion does not retain your card information unless you have expressly authorized us to do so.

7. What happens if an item I ordered is out of stock? Should an item become unavailable, our team will reach out by phone or email shortly after your order is placed to advise you accordingly.

8. Are there any inaccuracies on the website? We take care to ensure the accuracy of the information presented on our site, though we cannot guarantee it is entirely free of error. Content may be revised or updated at any time, without prior notice.

9. What if I was charged the wrong amount for my order? In the rare instance of a pricing discrepancy, we will offer you the choice to proceed with your order at the corrected price, receive a refund for the difference, or cancel the order in full.

10. Can Palmyrion change its Terms and Conditions? Yes. Palmyrion reserves the right to amend these Terms and Conditions at its discretion. Any changes will apply to orders placed thereafter and will not affect orders already confirmed.