Refund & Exchange Policy

Effective Date: June 19, 2025

At Palmyrion, customer satisfaction is at the heart of what we do. We offer a hassle-free return, exchange, and refund policy to ensure a smooth shopping experience. Please read the full policy below to understand our terms and procedures.

Refund & Exchange Policy

Refund or Cancellation is only possible, when order is in processing stage (before the order is shipped).

We offer a 15 days exchange window from the date of delivery. To be eligible:

Product(s) must be unused, unwashed, in original packaging, and have all tags intact.

All items must pass a quality inspection upon return before a refund or exchange is initiated.

Important Guidelines:

Exchanges are allowed only once per product and are subject to stock availability.

Items purchased under Clearance Sales, Buy-One-Get-One (BOGO), Flash Discounts, or Promotional Campaigns with free products are not eligible for return, refund, or exchange.

The customer is responsible for the shipping charges and must return the originally received product to the provided address. Once the returned item is received and verified—with all original tags attached—the product in the requested size will be shipped to the customer.

Returns Address:
Palmyrion, Flat no. 2, C6 - Breezy Apartments, LIC Colony, Vasudev Shringi Marg, Borivali West, Mumbai, Maharashtra 400103

Instructions:

Mention your Order ID and Registered Mobile Number clearly on the package.

Share the courier receipt/docket number with our support team.

We recommend using Speed Post (India Post) for reliable service.

Refund Process.

Refund will be processed as credits, and these Store credits will be given to your email address.

Order Cancellations & Modifications

Orders can be cancelled or modified (change address, phone number, product variant, etc.) only before dispatch.

To modify or cancel, contact our support team promptly:
Contact Page

For Defective or Damaged Product(s) or Parcel(s)

In case you receive a:

Wrong item

Used or defective product

Unrelated product in parcel

Please contact us within 24 hours of delivery with:

Clear photos, and

Unpacking video showing intact parcel and label

If your parcel appears tampered or damaged on delivery, please refuse to accept it.

Terms & Conditions

Please handle the product(s) with care until the return is processed.

Check our Size Guide carefully before placing an order.

Product colors may vary slightly due to screen/device settings.

Any payment or cashback issues through third-party providers (like Razorpay, PhonePe, PayTM) must be resolved through them directly.

If your tracking status shows “Delivered” but the parcel is not received, please contact us within 24 hours.

Shipping & Delivery Policy

At Palmyrion, we are committed to delivering your fashion essentials quickly and securely.

Coverage & Network

We offer free shipping on some products and multiple pincodes in India, with some being an exception and will be mentioned on checkout. Our goal is to make fashion accessible across all of Bharat.

Order Processing

Orders are typically processed within 24–48 business hours (excluding Sundays/public holidays).

You’ll receive a tracking link via SMS/email upon dispatch.

Failed Deliveries

Failed deliveries shall be reattempted but failure to accept on multiple occasions shall lead to the product being returned back to the brand.

📞 In any order failure, please contact us:

Contact No: +91 8879 4465 13
Email: info@palmyrion.com
Working Hours: 9 AM – 5 PM IST, Monday to Saturday
Contact Page: https://palmyrion.com/pages/contact