Refund & Exchange Policy

Refund & Exchange Policy - Effective Date: August 1, 2026.

At Palmyrion, customer satisfaction is at the heart of what we do. We offer a hassle-free return, exchange and refund policy to ensure a smooth shopping experience. Please read the full policy below to understand our terms and procedures.

Refund and Exchange Policy:

Cancellation and refund is only possible, when order is in processing stage (before the order is shipped).

Returns are accepted within 7 days or 1 week of the customer receiving the product or (n) number of products. The products must be returns as they are within original form with all tags attached. Unwashed and unworn. Store credit is returned upon return amounting equal to the value of the product. A monetary refund will be provided to the original source of payment, given that the product carries manufacting defects.

We offer a 15 days exchange window from the date of delivery. To be eligible:

Product(s) must be unused, unwashed, in original packaging, and have all tags intact.

All items must pass a quality inspection upon return before a refund or exchange is initiated.

Items purchased under Clearance Sales, Buy-One-Get-One (BOGO), Flash Discounts, or Promotional Campaigns with free products are not eligible for return, refund, or exchange.

The customer is responsible for the shipping charges and must return the originally received product to the provided address. Once the returned item is received and verified—with all original tags attached—the product in the requested size will be shipped to the customer.

Returns Address:
Palmyrion, Flat no. 2, C6 - Breezy Apartments, LIC Colony, Vasudev Shringi Marg, Borivali West, Mumbai, Maharashtra 400103.

Instructions:

1) Mention your Order ID and Registered Mobile Number clearly on the package.

2) Share the courier receipt/docket number with our support team.

Refund Process.

Refund will be processed as credits, and these Store credits will be given to your email address.

Order Cancellations and Modifications

Orders can be cancelled or modified (change address, phone number, product variant, etc.) only before dispatch.

To modify or cancel, contact our support team promptly at info@palmyrion.com or +91 8879446513

For Defective or Damaged Product(s) or Parcel(s)

In case you receive a:

Wrong item

Used or defective product

Empty or unrelated product in parcel

Please contact us within 24 hours of delivery with:

Clear photos, and

Unpacking video showing intact parcel and label

If your parcel appears tampered or damaged on delivery, please refuse to accept it.

Terms and Conditions:

Please handle the product(s) with care until the return is processed.

Check our Size Guide carefully before placing an order.

Product colors may vary slightly due to screen/device settings.

Any payment or cashback issues through third-party providers (like Razorpay, PhonePe, PayTM) must be resolved through them directly.

If your tracking status shows “Delivered” but the parcel is not received, please contact us within 24 hours