Shipping policy

SHIPPING POLICY — PALMYRION

Last Updated: [1st August 2026]


1. Processing Time

Orders are processed within [1–3] business days of confirmation. You will receive a dispatch notification with tracking details once your Order ships. Orders placed on weekends or public holidays are processed the next business day.


2. Serviceable Locations

We currently ship across India to all pin codes serviceable by our logistics partners. [International shipping is available to select countries / not currently available — update as applicable.]


3. Delivery Timelines

  • Metro cities (Mumbai, Delhi, Bengaluru, etc.): [3–7] business days from dispatch
  • Non-metro/other locations: [5–8] business days from dispatch
  • International orders (where applicable): [10–15] business days from dispatch


These timelines are estimates and not guaranteed. Delays may occur due to courier constraints, weather, regional disruptions, customs processing (for international orders), or force majeure events.


4. Shipping Charges


  • International orders: Shipping charges are calculated at checkout based on destination and weight
  • Most of our products carry free shipping, exceptions will be as mentioned on the checkout page.


5. Customs, Duties & Taxes (International Orders)

Any customs duties, import taxes, or levies imposed by the destination country are the sole responsibility of the customer and are not included in the product price or shipping charge. Palmyrion is not responsible for delays caused by customs clearance.


6. Order Tracking

Once dispatched, you will receive a tracking link via email/SMS. You can also check your Order status by logging into your account or contacting us with your Order number.


7. Risk of Loss & Address Accuracy

7.1 In accordance with the Sale of Goods Act, 1930, risk of loss or damage to Products passes to you upon delivery to the shipping address provided at checkout.

7.2 It is your responsibility to ensure the shipping address and contact details entered at checkout are complete and accurate. Palmyrion is not liable for non-delivery or delay resulting from incorrect address information.


8. Failed Delivery & Return to Origin (RTO)

If a delivery attempt fails due to an incorrect address, unavailability of the recipient, or refusal to accept the shipment, the Product may be returned to Palmyrion. In such cases, we will contact you to arrange re-shipment (additional shipping charges may apply) or process a refund as per our Returns & Refunds Policy, minus original shipping costs where applicable.


9. Contact

For shipping-related queries, reach us via our [Contact Us] page.